AML staffs & management are acutely aware that our client need high quality of services (accurate, reliable and timely laboratory test results) & fully committed to fulfill requirements of customer, third party recognition, Regulatory bodies, and our company`s mission and vision.
AML offer, at all times, services that comply with the requirements as specified in the standard ISO 15189, Medical Laboratories – Particular requirements for Quality and Competence, Regulatory Bodies and other standards. AML staffs share this policy statement and means of quality policy implementation and their responsibility through the implemented Quality Management System.
In line with our commitment that Quality becomes a platform for driving our business and it`s implemented on the basis of continual improvement. Regular auditing, inspection, management review and participating with external assessments are an ideal principle that helps to identify new opportunities and challenges that leads to system effectiveness and efficiency.
To improve customer care through excellence in Medical laboratory services
Customer focus continuous improvement
· Arsho service to go beyond customer Expectation and develop customer satisfaction,
· Ensure accessible and affordable service, take responsibility to manage requests/complaints first time every time
Accountability to Clients, supporters and all members of Arsho Lab by:
· Assuring a quality service, Raising a culture of performance excellence, Providing safe working conditions
· Assisting motivated members of Arsho lab to optimize their professional growth, Aspire to be leading company
Respect
· Acknowledge each specimen as part of a human being, Acknowledge our interdependence and support to each other and value everyone in the Arsho Lab family, Treat everyone fairly and consistently
Ethics
· Professionalism, Advocate our values of honesty & integrity, Conduct our business with good governance
· Be conscious of our social and environmental responsibility
Aspiration
· To build up the trust to our customer and clinicians “Arsho your reliable health partner”.
To be the center of excellence and, remain being a leader in providing a world class medical diagnostic services to the nation and beyond
Our Mission is to promote the health of the nation in curative, preventive, monitoring and public health decision making by providing accessible, affordable, appropriate and equitable quality medical diagnostic services to deliver dependable results in the best possible turnaround time.
Arsho Medical Laboratories strives persistently to provide value to our clients and supporting clinicians using efficient management, dynamic information system, leading-edge diagnostic excellence, the art and science-medical laboratory technology and continuous training.
We understand the continuous growth of the medical provision in Ethiopia and our mission is to grow and acquire higher magnitudes and rank all over the country and establish Advanced Internationally Accredited Medical Laboratories
The team at Advanced Laboratory Services is passionate about developing innovative, ground-breaking tests, products and tools to enhance patient care, provide value to our clients, and transform information into knowledge and insights. Our crucial diagnostic information supports and enhances the decisions people make to improve patients’ health.
Our facility is underpinned by world-class research, state-of-the-art technology, scientific, bioinformatics and clinical expertise. Committed to providing the highest-quality testing, we use a combination of instruments, analytical techniques and methods to solve your problem or request